logo
FAQ - Scooty
Scooty is bringing Electric Scooter Sharing in Free Float to the city of Brussels. You can now trace, reserve and ride an electric scooter, keylessly. All you need is our application.
Electric Scooter driving, Scooty, transportation, Brussels, Bruxelles, rent a Scooter, transport
3475
page,page-id-3475,page-template-default,mkd-core-1.0,ajax_fade,page_not_loaded,,burst child-child-ver-1.0.0,burst-ver-1.5.1, vertical_menu_with_scroll,smooth_scroll,side_menu_slide_with_content,width_370,woocommerce_installed,blog_installed,wpb-js-composer js-comp-ver-4.12,vc_responsive

FAQ

Hello, we are Scooty, we help you get around the city by letting you share a fleet of electric scooters that can be located and rented via a mobile application. You can rent our scooters by the minute and drive around in the Brussels Capital Region. Our Scootys are fun to ride, easy to park and remarkably affordable. Please find in this section some information on the use of the Scooty service.

 

A. Signing Up

 

1) How do i register for Scooty?

 

You can register on the website located at www.scooty.brussels or via the mobile app (IOS and Android). You will need to have your identification or ID card, a valid driver’s license and a valid credit card at hand to finalize the registration form.

The membership fee is set at 25 EUR (or 4,99 EUR during the WINTER PROMOTION), which gives right to an amount of free riding minutes depending on the time you register (for more information on the price and the different bundles of free minutes, see below, Section A. 4).Who can register for and become a User of Scooty?)

In order to register and become a User of Scooty, the following requirements apply:

  • You have to be at least 21 years old
  • Have a valid driver’s license (a B car driver’s license is sufficient)
  • Have a valid credit card

After your registration we will invite you for a free training course, where we will teach you how to drive a Scooty and explain you some basic traffic rules that apply to (electric) scooters in the Brussels Capital Region (don’t worry it will be fun 😉 ).

You can also opt-out of the free training course if you certify that you have enough experience to drive a scooter in real traffic. The training course is nevertheless highly recommended and opting-out is at your own risk. Bear in mind that in case of damages or accidents, you will be liable to an amount of 500 euro that is not covered by our insurer (for questions about insurance and liability while using the Scooty service, see Section B, Q5 below or consult out Terms and Conditions).

Please keep in mind that during our Beta-phase the number of Users that can register will be limited to 500 persons (see Section C. Beta-phase)! However, we are working hard to expand our fleet of Scootys and will allow more people to become Scooty Users shortly.

 

2) What type of driver’s license do you need?

 

In order to use a Scooty, you need to hold a driver’s license type B (normal car driver’s license) or a driver’s license that allows you to drive a scooter class B (45 km/h).

3) How much does it cost to register?

 

The membership fee is set at 25 EUR (or 4,99 EUR during the WINTER PROMOTION).

  • If you register before the launch of the Bèta-phase in the first week of October 2016, you will receive 100 driving-minutes for free to use Scooty.
  • If you register starting the launch of the Bèta-phase in the first week of October 2016, you will receive 80 driving-minutes for free to use Scooty.
  • If you register during the WINTER PROMOTION starting on December 1, 2016, you will receive 30 driving-minutes for free to use Scooty.

These free-minutes can be used to drive a Scooty and are valid for a period of 1 year after registration.

4) Can I start driving after I register?

 

Unfortunately not. You will first need to follow our free training course where we will teach you how to drive a Scooty and explain you some basic traffic rules that apply to (electric) scooters in the Brussels Capital Region.

If you have enough experience to drive a scooter in real traffic you however have the option to opt-out of the free training course. The training course is highly recommended and opting-out is at your own risk. Bear in mind that in case of damages or accidents, you will be liable to an amount of 500 euro that is not covered by the insurance (for questions about insurance and liability while using the Scooty service, see Section B, Q5 below or consult our Terms and Conditions ).

Right after you have completed the free training course or after receiving your opt-out confirmation, we will validate your registration and you can start using Scooty! Be aware that this validation process can take several working days. If you have questions about your pending registration, please contact us at registration@scooty.brussels.

 

B. USING SCOOTY

 

1) What do I Need to use Scooty after my registration has been validated by the Scooty team?

 

All you need to do is download our mobile application for iPhone or Android (the “App”).

After logging in, you can use the App to trace one of our Scootys, reserve a Scooty and start a Scooty. Make sure that you have your valid driver’s license with you and follow the instructions on the App.

2) How much does it cost to take a ride with Scooty?

 

Scooty works with a “pay-per-ride” model, where you only pay if you actually use a Scooty.

The price is 25 eurocents per minute (or 14 eurocents per minute during the WINTER PROMOTION). However the minimum price of a ride is set at 2,5 EUR for the first ten minutes (or 1,4 EUR during the WINTER PROMOTION). This means that you will always pay at least 2,5 EUR (or 1,4 EUR) per ride. After ten minutes you will be charged the price of 25 eurocents per additional minute.

You can also temporarily pause or park a Scooty. During the time a ride with an activated Scooty is paused, you will pay 5 eurocents per minute (e.g. 1,5 EUR for 30 minutes).

3) How does Scooty work exactly?

 

Everything you need to know on how to use a Scooty is provided in the App, which works very intuitively.

In general you will need to take the following steps before starting a ride with a Scooty:

  1. Login
  2. Find a Scooty (on the map or via the menu button in the right hand corner)
  3. Reserve a Scooty by clicking on the “Reserve Now” button – the Scooty will be reserved for 15min. During these 15-minutes, you are not charged for the reservation. If you do not activate the Scooty within these 15-minutes, your reservation will be cancelled without charge
  4. Unlock the Scooty by clicking on the “Unlock Scooty” button – you will now have access to the Topcase and choose one of the two helmets (sizes small and large) that are stored in the Topcase on the back of the Scooty
  5. Inspect the state of the Scooty and make sure you have your driver’s license with you
  6. Report possible new damages to the Scooty that are not yet on the list by contacting the Scooty Team on the number located on the Scooty
  7. Read the warning message and then Start your ride! Your ride will begin as soon as you have clicked on the “Ok, start ride” button
  8. To pause or park the Scooty, simply click on “pause”. To restart your ride, click on “unlock” and the Scooty will be active again
  9. To end the ride, simply click on “end ride”. Make sure that you are in of our Business Areas when doing so (see Section C, Q3)

The price will be automatically charged to your credit card after you end your ride.

For a more detailed explanation about the use of the Scooty service, please consult the information provided via the following link: How It Works.

4) Do I need to bring my own helmet?

 

Each Scooty will be equipped with two helmets each of a different size (small and large). They can be found in the Topcase, which you can access after unlocking the scooter and pushing on the red button on the back of the Topcase.

The Topcase will also have hygiene caps that you can put over your head before putting on a helmet.

If you have your own helmet, you are of course free to use it ?

5) What about insurance?

 

All Users are fully insured for basic civil responsibility claims and additional legal assistance is included. However, you are liable for the first 500 EUR of damages that you incurred.

A User is responsible for the entire amount of any damage caused to Scooty Brussels property during the entire time a User is responsible for a Scooty if such damage is determined to be the fault of User or not otherwise attributed to a third party.

The User must obtain a police report on the accident or event that causes the damages in order to benefit from Scooty Brussels’ liability coverage.

In addition, certain penalties are due in case of loss of Scooty Brussels’ property (for more information of the different penalties, see Section B, Q10).

For more questions about insurance and liability while using the Scooty service, please consult out Terms and Condititons.

6) Can i drive Scooty anywhere?

 

The Scootys can be driven anywhere within the Brussels Capital Region. You can also temporarily pause or park every Scooty and continue afterwards. That way you can use Scooty for example to go to a business lunch, a meeting, go to the drycleaner or go play a tennis match.

However, during our Beta-phase (see Section C), you will need to return the Scooty to one of the Business Areas (two designated zones, one zone around European Quarter, Central Station, Avenue Louise, Chatelain, Flagey, ULB/VUB, Montgomery and one zone around Brussels’ South Station) that is indicated on the map in the App with a red line.

7) Can I temporarily pause or park a Scooty?

 

Yes you can! Hit the “Pause” button on the App after you have started a ride to temporarily interrupt you ride. You can pause a Scooty anywhere in the Brussels Capital Region. You do not need to be located in the Business Areas (two designated zones, one zone around European Quarter, Central Station, Avenue Louise, Chatelain, Flagey, ULB/VUB, Montgomery and one zone around Brussels’ South Station). This way you can use Scooty for example to go to a business lunch, a meeting, go to the drycleaner or go play a tennis match.

Pausing a Scooty will only cost 5 eurocents per minute.

8) Where can I end a Scooty ride?

 

During our Beta-phase (see Section C) you will have to return the Scooty to one of the Business Areas. One Business Area is centered around several key locations: the European Quarter, the Central Station, Avenue Louise, Chatelain, Flagey, ULB/VUB, Montgomery. Another Business Area is centered around Brussels’ South Station, and one around Brussels’ North Station.

It is perfectly possible to drive outside these areas and to temporarily pause a Scooty outside them as well (see Section B, Q6). We will expand our fleet and the Business Areas during our Beta-phase and provide full Regional cover as soon as possible.

We will also organize so called “pop-up” Business Areas, where we will create Business Areas near events. This will make it possible to travel to the event with Scooty!

9) Can I carry a passenger or let my friends ride the Scooty?

 

No, Scootys are one-person vehicles and you cannot bring a passenger. Only you should ride your Scooty. Letting friends who are not Scooty Users ride (even if they say they know how) is not safe, against our rules and gives us the right to charge a penalty fee.

10) Penalties and additional fees

 

Penalties:

  • Parking citations or traffic violations during or after your Scooty Rental: +€50.
  • Ending your ride on the street outside of the Business Areas (Red Zones): +€50.
  • Leaving your Scooty unlocked: +€25.
  • Getting towed: +€250 towing fee + 75 euro additional fee for recovery of the Scooty.
  • Safety violations: If you ride without a Helmet, carry a passenger, let someone else ride your Scooty, or use your Scooty in any other way that is unsafe to you or others, including moving violations while riding, we will charge you a €50 fee and may limit your use of the Scooty Service.

Lost or Damaged Equipment Costs:

  • Lost/damaged Helmet: +€90.
  • Not reporting damage: €150 or +50%.
  • Damage Fee/Deductible: Up to €500.
  • Stolen Scooty: If your Scooty is stolen during your Rental and we are unable to recover the vehicle through our tracking technology or other means, Scooty Brussels may charge you €2000. If your Scooty is stolen due to your actions, you may be liable for up to €4,000. In addition, criminal charges may apply.

 

C. LAUNCH – BETA PHASE

 

1) When will Scooty be launched?

Scooty was launched in the first week of October of 2016. Users are encouraged to register early so they can have the free training course completed before that time and start using Scooty immediately! Early registrations will be awarded by more free minutes depending on the time of your registration (See above, Section A, Q4).

2) What is the Beta-phase?

 

The Scooty service will first be launched in Beta-phase, which means that we will take a period of time to optimize the service to User’s needs.

Specifically this means that Users will only be able to rent Scootys in the Business Areas (See Section C, Q3). During the Beta-phase Users will have to return the Scooty to these zones in order to be able to finish the ride. However, we remind you that the Scootys can be driven and temporarily parked anywhere in the Brussels Capital Region.

3) What are the Business Area’s?

 

During the Beta-phase, our Users will only be able to rent Scootys in one of the two Business Areas. The first zone is centered around several key locations (The European Quarter, the Central Station, Avenue Louise, Chatelain, Flagey, ULB/VUB, Montgomery), the second zone is centered around Brussels’ South  Station and the third around Brussels’ South Station.

This Business Areas are indicated in red on the App.

Users will for now need to get back to these Business Areas in order to end their ride. They can however drive the Scooty outside these areas as long as they stay within the limits of the Brussels Capital Region. The ride can also temporarily be paused outside these areas.

During the Beta-phase we will experiment with these Business Areas and try to expand it by adding different areas to it as soon as we can. We will also organize so called “Pop Up Business Areas”, where we will create a business area near an event. That way users can travel to the event with Scooty!

Tell us what area you’re in or where you’d like to see us next by contacting us at info@scooty.brussels.

4) Can I drive outside the Business Area’s?

 

Yes! A Scooty can be driven outside the Business Areas as long as you stay within the limits of the Brussels Capital Region. You can also temporarily pause a Scooty outside the Business Areas, making Scooty perfect to get to an appointment of run errands.

5) When is Scooty coming to my area?

 

Soon! We will begin exploring new neighborhoods outside of the Business Areas. Tell us what area you’re in or where you’d like to see us next by contacting us at info@scooty.brussels.

6) Didn’t get the answer to your question?

 

We at the Scooty team are more than happy to help you with any information you need in relation to our service. Please contact us with any additional questions you may have via info@scooty.brussels.